FREQUENTLY ASKED QUESTIONS
What products do you offer?
We offer a range of high-quality grooming products designed to help you look and feel your best. Our products include:
- Beard Oil
- Beard Balm
- Styling Clay
- Soap
- Handcrafted Combs and Brushes
- Leather Pouches
How can I contact customer support?
You can reach our customer support team via email at hello@kave.men or by phone at +94778881345. Our support hours are Monday to Friday, and we strive to respond to all inquiries within 48 hours.
Where are you located?
Our headquarters is located in Colombo, Sri Lanka. We operate exclusively online and do not have a physical store. All our products are available for purchase through our official website.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees and delivery times vary depending on your location. Please check our Shipping Policy for more details.
What are the benefits of using Kavemen Beard Oil?
Our Beard Oil is formulated to moisturize and nourish your beard and the skin underneath. It helps to soften facial hair, reduce itchiness, and promote healthy beard growth. With a blend of essential oils, it also provides a subtle, masculine fragrance.
How do I use Beard Balm and what is it for?
Beard Balm is used to style and shape your beard while providing moisture and nourishment. To use, simply take a small amount, warm it between your fingers, and work it through your beard. It helps to keep your beard in place and adds a natural, satin finish.
What makes your Styling Clay unique?
Our Styling Clay is made with Glacial Marine Clay, which gives it a unique green color and adds beneficial minerals for your hair and skin. It offers a dry matte finish and a medium hold, making it perfect for loose, textured styles. It’s versatile enough to be used on your beard, hair, skin, and even tattoos.
Are your soaps suitable for sensitive skin?
Yes, our soaps are made with natural ingredients that are gentle on the skin. They’re designed to cleanse without stripping your skin of its natural oils, making them suitable for all skin types, including sensitive skin.
What materials are used in your handcrafted combs and brushes?
Our combs and brushes are made from high-quality materials like [wood, boar bristles, etc.], ensuring they are durable and effective at grooming your beard and hair. Each piece is handcrafted with care to provide a premium grooming experience.
What is the purpose of your leather pouches?
Our leather pouches are designed to store and protect your grooming tools while you’re on the go. They’re made from high-quality leather, offering both style and durability. Perfect for travel or everyday use.
How should I care for my beard grooming products?
To ensure the longevity of your products, store them in a cool, dry place away from direct sunlight. For combs and brushes, clean them regularly to remove any buildup, and for leather pouches, use a leather conditioner periodically to maintain their quality.
How often should I use beard oil or balm?
It’s recommended to use beard oil daily, especially after washing your beard, to keep it hydrated and soft. Beard balm can be used as needed to style and shape your beard, typically once a day.
Are your products eco-friendly?
Yes, we are committed to sustainability and use natural, eco-friendly ingredients and materials in our products. Our packaging is also designed to be as minimal and environmentally friendly as possible.
How long does shipping take?
For domestic orders, shipments are sent via courier, and you should receive your order within 2 to 4 working days. For international orders, shipping times vary depending on the destination. We will provide you with a tracking code and link for Aramex, DHL, or FedEx, so you can monitor your shipment.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. For domestic shipments, please check your tracking code with the courier service provider. For international orders, you can track your package using the provided Aramex, DHL, or FedEx link.
What if my order is delayed or lost?
If your order is delayed or you suspect it may be lost, please contact our customer support team with your order number and tracking information. We will investigate and assist you in resolving the issue.
What is your return policy?
We offer a 10 day return policy for most items. To qualify for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please visit our Return Policy page for full details.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer support team with your order number and reason for the return. We will provide you with instructions on how to proceed.
What if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with your order number and a description or photo of the issue. We will arrange for a replacement or refund as quickly as possible.